- 1. Ownership of the domain geleiareal.com
- 3. Cookies policy
- 4. Consumer disputes
- 5. Complaint / Return
- 6. Submissions
These terms and conditions define the conditions of the agreement between you ("the client") and Royal Jelly ("We" or "the company") in relation to services provided by Royal Jelly. Please, read carefully, because they affect your legal rights and obligations.
1. Ownership of the domain geleiareal.com
The website geleiareal.com is registered and is owned by the company Be-Wide Online Solutions Ltd. (hereinafter referred to as "ROYAL JELLY"), with the NIF 514441925, entity responsible for the geleiareal.com.
For any question related to the geleiareal.com site or with these terms and conditions of Hiring and Use (CGCU) You can contact the customer service of ROYAL JELLY via any one of the following methods:
The company Be-Wide Online Solutions Ltd (hereinafter referred to as "ROYAL JELLY") entity responsible for site geleiareal.com values the privacy of its members and in this regard shall undertake to respect it, ensuring the confidentiality and protection of data recorded by users.
The present privacy statement, has as purpose to assure the users Privacy and safety conditions, just being requested and collected the data necessary for the provision of the service, According to the explicit instructions on the site. The user has complete freedom to access your data, rectify them or eliminate them.
1. IDENTIFICATION OF THE CONTROLLER
- Company: Be-Wide Online Solutions Ltd.
- NIF: 514441925
- Contact Data Protection Officer: [email protected]
2. INFORMATION AND CONSENT
The law of Protection of personal data (on "LOPD") and the general regulation of Data Protection (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on "RGPD") ensure the protection of individuals with regard to the processing of personal data and on the free movement of such data.
In terms of the law are considered "personal data" any information, of any nature whatsoever and regardless of the respective support, including sound and image, relating to an identified or identifiable natural person, the protection does not cover collective people data.
ROYAL JELLY, maintains a database with the registration of your customers. The data present on this basis are only the data provided by them at the time of your registration, being collected and processed automatically, in accordance with the procedure approved by the National Commission for Data Protection, by ROYAL JELLY, entity responsible for the corresponding file.
In no event shall requested info on philosophical beliefs or policies, party affiliation or trade union, religious faith, private life and racial or ethnic origin as well as data concerning health or sex life, including genetic data.
Under no circumstances we will take out any of the following activities with the personal data provided to us via this website:
- Yield to other people or other entities, without the prior consent of the data subject;
3. PURPOSES OF THE PROCESSING OF PERSONAL DATA
The personal data we handle through this page will be only used for the following purposes:
- ((I)) Processing of orders;
- (II) Communication with customers and questions;
- (III) Processing of requests for information;
- (IV) Processing of complaints;
- (v) Statistical analysis activities;
- (vi) Check, maintain and develop systems and statistical analysis;
- (VII) Direct marketing communications (If you have consented to the processing of their personal data for this purpose);
- (VIII) Preventing and combating fraud;
- (IX) Request for comments the products or services purchased;
- (x) Conducting satisfaction surveys.
Royal Jelly ensures the confidentiality of all data provided by its clients. Despite the ROYAL JELLY proceeds to the collection and processing of data securely and that prevents your loss or manipulation, improved techniques for the effect, Please be advised that the collection in open network allows the circulation of personal data without security conditions, at the risk of being seen and used by unauthorized third parties.
The Website of the geleiareal.com offers a chat, in which users can ask questions and thus remove a better use of all offer ROYAL JELLY. If users provide personal data to ROYAL JELLY through this chat, the same will not be used for any purpose distinct from what is requested by the user.
On the other hand, the user consents that you can access the information on the service contract with royal jelly in order to offer additional services to us.
At the time of collection of personal data, except in fields where it is indicated otherwise, the user may, voluntarily, provide personal data, without that the lack of reply implies a decrease in the quality or quantity of the corresponding services (unless otherwise indicated else). Nevertheless, the lack of response to data, considered mandatory, will lead to the inability to access the service for which the data was requested.
If you do not agree to the above conditions, Royal Jelly may not contract with the user through your Web page.
4. TRANSFER OF PERSONAL DATA
In order to comply with the object of this website, Royal Jelly will assign your personal data to other entities, that will treat, for the following purposes:
- Management activities and payment processing;
- Processing activities and shipping of orders;
- Provision of contracted services.
The entities to whom the ROYAL JELLY will assign your personal data to the treat above referred to will have the following nature:
- Management entities and payment processing;
- Entities sending and processing of orders;
- Third parties related to the provision of the services contracted.
5. STORAGE OF YOUR PERSONAL DATA
The data collected by the ROYAL JELLY can be transferred and stored at a destination outside the European economic area ("EEE"). By submitting your personal data, You agree to this transfer, storage or processing.
6. SECURITY MEASURES
Royal Jelly declares that implemented and will continue to implement the measures of technical and organisational security necessary to ensure the security of personal data that are provided in order to avoid your change, loss, treatment and/or unauthorized access, taking into account the current state of technology, the nature of the data stored and the risks to which they are exposed.
Royal Jelly ensures the confidentiality of all information provided by its customers want in the register, either in the process of purchasing/ordering goods or services. The collection and processing of data is carried out safely and that prevents your loss or manipulation. All data will be entered into a secure server (SSL 128 bits) that encrypts/encodes (transforms in a code). The user can verify that your browser is secure if the padlock symbol appears or if the address starts with https instead of http.
The personal data are treated with the legally required level of protection to ensure the safety of themselves and avoid change your, loss, treatment or unauthorized access, taking into account the State of technology, being the user aware and accepting that security measures in Internet are not unassailable.
ROYAL JELLY, Whenever I access any personal data, undertakes to:
- Store them by means of security measures, legally required, technical and organizational nature, to ensure your safety, Thus the change, loss, treatment or unauthorized access, in accordance with the State of technology at all times, the nature of the data and the risks to which they exposed;
- Use the data exclusively for the purposes previously defined;
- Make sure that the data is handled only by workers whose intervention is necessary to the provision of the service and the same forced the duty of secrecy and confidentiality. And there is the possibility that the information be revealed to third parties, These should be obliged to keep proper confidentiality in accordance with the provisions in this document.
7. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS
One of the purposes for which we treat personal data provided by users to send electronic communications with information relating to commercial and promotional communications.
Whenever we do a communication of this type, will be directed exclusively to users who have previously and expressly authorised.
In accordance with the provisions of Decree-Law No. 7/2004, from 7 of January, in case the user wants to stop receiving commercial or promotional communications of ROYAL JELLY, may request the opposition of the service by sending an email to: [email protected]
8. EXERCISE OF THE RIGHTS
In accordance with the provisions of the LDPD and RGPD, the user can at any time exercise your rights of access, rectification, erasure, limitation, opposition and portability, upon request by any of the following means:
- Email: [email protected]
If the user wishes to, at any time, leave the database ROYAL JELLY can exercise this right through these contacts.
3. Cookies policy
What is a Cookie?
Cookies are files that contain small amounts of information that are downloaded to the user's device when you visit a Web page. The main objective is to recognize the user each time he accesses the site, also allowing to improve quality and better use of the Web site. Briefly: aim to simplify your navigation in GELEIAREAL.COM
Cookies are essential for the operation of the Internet; These do not damage the equipment / user and device, If they are enabled in your browser configuration, help to identify and resolve potential errors in the operation of the site.
To access the site, the user expressly accepts the use of this type of Cookies in their devices. If you disable Cookies, to your site navigation may not be optimized and some of the features available on the site may not function properly.
ROYAL JELLY Cookies
Cookies created by ROYAL JELLY for site navigation purposes, customization and optimization services.
Cookies created by third parties (for example: advertising agencies or partners) to identify user interests through the products found or purchased and customize the advertising offer.
These cookies may be created during navigation on our site or when the user clicks on the advertising spaces of our website.
The Vinilsho does not control the cookies created by the advertising agencies, acting in his own name.
As part of advertising partnerships, The ROYAL JELLY can pass to partners that act in our data on your purchases and products found at the site. Ensure that the partner companies agree to process the information collected on our website exclusively for the needs of the Vinyl shop and according to our instructions, in law enforcement 67/98 from 26 of October, on the protection of personal data and undertake to implement appropriate measures to ensure and protect confidentiality of data.
Types of cookies
On our site are used several types of cookies, These have different purposes. Some are necessary to ensure the usability of our website.
Cookies strictly necessary
These cookies are necessary for the operation of the site. These allow the user to access the main features of our website (for example: the use of the shopping cart or access to your account). Without these cookies, our site may not function normally. These cookies are created by ROYAL JELLY and relate only to the operation of our site.
Are cookies that allow us to know the use and performance of our website and improve your operation (for example: the most frequently viewed pages, Research of users on the site.). These are mainly ROYAL JELLY cookies.
These are cookies that allow us to customize the user experience on our site (for example: to remind the user the latest products found, store the items in the basket before continuing their purchases.). Also enable viewing of our personalized advice and promotional offers according to the navigation (for example, If the user comes from partner sites). They can also serve to show selected features (for example: my favorite store, My personalized recommendations.). These are mainly ROYAL JELLY cookies.
These are cookies used to display ads or send information tailored to the user's interests in our site or outside of our website during your Internet browsing. Are used to limit the number of times an ad is displayed and help measure the effectiveness of an ad campaign.
Cookies and plug-ins for social networks (social buttons)
These social cookies are intended to allow users to share pages and content through social networks of third parties. Also allow the supply of segmental advertising on social networks.
Our site also uses plug-ins or social buttons.
Social plug-ins make it possible to facilitate the sharing of pages and contents of the website www.vinilshop.pt in the different social platforms. For example, allow the user to enjoy ("like") and share information on our site with their friends on social networks.
For more information about the use of personal data in relation to social networks, Please consult the privacy policies of social networks of third.
Cookies and machine identifiers to protect transactions
During a package, the Vinilshop or their service providers acting in your name, can create cookies or collect information about the user's device, including information (technical attributes) necessary to the recognition of the equipment (computer, Tablet or smartphone) in order to protect transactions (risk prevention of fraud).
User configuration to avoid cookies
Cookie settings can be changed in the preferences of the browser, following the information contained in the links:
For more information about cookies, including to know that cookies are installed and how they can be managed and disposed, the user can access the www.allaboutcookies.org. If you do not want your visits to Web sites to be detected by Google Analytics, You should access the http://tools.google.com/dlpage/gaoptout.
4. Consumer disputes
In the case of consumer litigation, the consumer may have recourse to the European Platform of online dispute resolution, available in http://ec.europa.eu/consumers/odr or to the following entities for alternative resolution of consumer disputes:
1. CNIACC-National Centre of information and arbitration of consumer Disputes
Tel.: 213 847 484;
Email: cniacc[email protected];
Web: www.arbitragemdeconsumo.org / www.facebook.com/cniacc
2. CIMAAL-Information Center, Mediation and arbitration of consumer Disputes in the Algarve
Tel.: 289 823 135;
Email: [email protected];
3. Conflict arbitration center of the District of Coimbra
Tel.: 239 821 690/289;
Email: [email protected];
5. Consumer information centre and port Arbitration
Tel.: 225 508 349 / 225 029 791;
Email: [email protected];
6. Arbitration Centre for consumer Conflicts of Vale do Ave/Arbitral Tribunal
Tel.: 253 422 410;
Email: [email protected];
7. Information Center, Consumer mediation and arbitration (Consumer Arbitration Tribunal)
Tel.: 253 617 604;
Email: [email protected];
8. Conflict arbitration center of the autonomous region of Madeira
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal;
Tel.: 291 215 070
Email: [email protected];
For more information see the consumer Portal http://www.consumidor.pt
5. Complaint / Return
To make a complaint about any of our products, send an email to [email protected]. Faremos os possíveis para sermos o mais breves a responder de volta, so as a solution to your complaint.
If you want to return the value of your purchase, You must return the product intact to our Office, and if you confirm the rule intact, We will refund the purchase amount. For more information contact our online Team- [email protected].
Orders are sent via CTT in a average 3 working days, for the registered address at time of order. Unless rupture of stock or some other problem that delayed a little the envido of your order.
- Continental Portugal
- Madeira Island
- Azores island
Free Shipping-Delivery 3/5 Days
Free Shipping-Delivery 6/10 Days
- Rest of the world
Free Shipping-Delivery 6/30 Days
Note: All geleiareal.com products are sent via CTT within 3 business days after confirmed payment of the order.
1) In Portugal, shipments are made by CTT. In case you don't find anyone at the address indicated the CTT leave a warning to pick up your order in the post office closest to the address indicated. If the package is not raised, within the time limit set by CTT, the package returns to geleiareal.com.
2) A geleiareal.com shall not be liable for any delay or failure in the delivery of the orders, Once this service is in charge of CTT.
3) The event out of Portugal, Europe and Rest of world, shall be carried out in the same way by CTT. In case you can't get in touch with the customer and get to the delivery deadline, the package gets lost and the customer will not be refunded the value of the order.
Last Update: 25 May 2018