Frequently Asked Questions
How do I place an order on the site?
Simple. Choose one or more products that you want to, finalize the purchase on the site with the correct data, as soon as the payment is confirmed, We will process your order and send it to the address on the left.
What types of payments we accept?
At this time we accept: PayPal (even without a Paypal account, You can pay securely with Visa card and Mastercard), ATM, Wire Transfer.
Where Send and how much?
We ship to all over the world. Shipping is free.
How is the shipping of orders?
Orders are sent via CTT in a average 3 working days, for the registered address at time of order. Unless rupture of stock or some other problem that delayed a little the envido of your order.
Zone 1
- Continental Portugal
- Madeira Island
- Azores island
Free Shipping – Delivery 3/5 Days
Zone 2
- Europe
Free Shipping – Delivery 6/10 Days
Zone 3
- Rest of the world
Free Shipping – Entrega 6/30 Dias
Note: All geleiareal.com products are sent via CTT within 3 business days after confirmed payment of the order.
1) In Portugal, shipments are made by CTT. In case you don't find anyone at the address indicated the CTT leave a warning to pick up your order in the post office closest to the address indicated. If the package is not raised, within the time limit set by CTT, the package returns togeleiareal.com.
2) Ageleiareal.com shall not be liable for any delay or failure in the delivery of the orders, Once this service is in charge of CTT.
3) The event out of Portugal, Europe and Rest of world, shall be carried out in the same way by CTT. In case you can't get in touch with the customer and get to the delivery deadline, the package gets lost and the customer will not be refunded the value of the order.
Quer fazer alguma Reclamação?
To make a complaint about our products, send an email to [email protected]. We will do our best to be more brief to respond back, so as a solution to your complaint. Learn More
How to make a return?
If you want to return the value, You must return the product intact to our Office, and if you confirm the rule intact, We will return the value of the purchase. Learn More
Why you are so good at what they do?
Because our main focus is our customers ' satisfaction.