Customer Information

In the case of consumer litigation, the consumer may have recourse to the European Platform of online dispute resolution, available in http://ec.europa.eu/consumers/odr or to the following entities for alternative resolution of consumer disputes:

1. CNIACC-National Centre of information and arbitration of consumer Disputes
Tel.: 213 847 484;
Email: [email protected];
Web: www.arbitragemdeconsumo.org / www.facebook.com/cniacc

2. CIMAAL-Information Center, Mediation and arbitration of consumer Disputes in the Algarve
Tel.: 289 823 135;
Email: [email protected];
Web: www.consumidoronline.pt

3. Conflict arbitration center of the District of Coimbra
Tel.: 239 821 690/289;
Email: [email protected];
Web: www.centrodearbitragemdecoimbra.com

4. Conflict arbitration center of Lisbon
Tel.: 218 807 000 / 218807030;
Email: [email protected]; [email protected];
Web: www.centroarbitragemlisboa.pt

5. Consumer information centre and port Arbitration
Tel.: 225 508 349 / 225 029 791;
Email: [email protected];
Web: www.cicap.pt

6. Arbitration Centre for consumer Conflicts of Vale do Ave/Arbitral Tribunal
Tel.: 253 422 410;
Email: [email protected];
Web: www.triave.pt

7. Information Center, Consumer mediation and arbitration (Consumer Arbitration Tribunal)
Tel.: 253 617 604;
Email: [email protected];
Web: www.ciab.pt

8. Conflict arbitration center of the autonomous region of Madeira
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal;
Tel.: 291 215 070
Email: [email protected];
Web: www.srrh.gov-madeira.pt

For more information see the consumer Portal http://www.consumidor.pt